Case study · Logistics
Every drop proven, every failure explained
Delivery businesses need proof that goods arrived, and reasons when they didn't. This is how we built a driver app with routes, parcel scanning, photo and signature proof of delivery, and structured failure reasons that feed back to customers and operations.
Project overview
A driver app with proof of delivery.
- Industry
- Logistics
- Client
- Confidential
- Solution
- Driver and POD app
- Platforms
- Android + iOS
- Timeline
- 10–16 weeks
- Team
- 5 people
- Scanning
- Barcode and QR
- Tracking
- Live location during shifts
- Integration
- TMS / order system
Expected business outcomes
What the client set out to achieve
Disputes, admin and customer contact are the measures.
-
30–60%
Fewer delivery disputes
Photo, signature and GPS evidence on every drop.
Target range; depends on current evidence
-
Structured
Failure reasons
Drivers choose from agreed reasons, analysed daily.
Replacing free text
-
Live
Customer tracking
Customers see driver progress and ETA.
Where tracking links are sent
Business challenges
Where the client started
Paper manifests and phone calls fill the gaps.
Manifests
Printed routes and delivery lists.
Proof
Signatures on paper, collected at the end of the day.
Failures
'Not in' notes with no detail.
Customers
Calls asking where their delivery is.
Disputes
Hard to prove delivery weeks later.
Proposed solution
What the app covers
Built for speed at the doorstep.
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Routes
Stops in order with navigation and delivery notes.
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Scanning
Parcels scanned at loading and delivery.
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Proof of delivery
Photo, signature, name and GPS for every drop.
-
Failure reasons
Structured reasons with photos and next-step options.
-
Live tracking
Location and ETA shared with customers.
-
Sync
Works offline and syncs as soon as possible.
Project requirements
What the client asked us for
The request was proof of delivery. The design goal is seconds per drop: drivers do dozens of stops a day, so every extra tap costs time.
Failure reasons are designed with operations so they drive action, not just reporting.
What the project had to deliver
- 01Proof on every drop
- 02Seconds per stop
- 03Useful failure reasons
- 04Customers kept informed
Key challenges & considerations
What made it harder, and what we did
-
Poor signal in some areas
What we did
Deliveries were captured offline and uploaded when signal returned.
-
Rugged device constraints
What we did
The app was tested on the rugged devices the drivers actually used.
-
Subcontracted drivers
What we did
Subcontracted drivers had access limited to their own runs.
-
Integration with existing order systems
What we did
Statuses were exchanged with the order system through its API.
What we watched for
- Measure seconds per stop
- Design failure reasons with operations
- Support offline
- Test on rugged devices
Development process
Doorstep speed first
Drivers test every screen against a stopwatch.
-
Ride-alongs
Routes observed to design the flow.
-
Prototype
Delivery flow tested with drivers.
-
Build
App, scanning, POD and integrations.
-
Pilot
One depot uses the app.
-
Rollout
All depots with customer tracking.
Technology stack
Rugged, fast and connected
Works on rugged Android devices and phones.
Mobile
- React Native or Flutter
- Native modules where needed
- Offline storage
Backend
- Node.js or .NET API
- Azure or AWS
- Push notifications
Quality
- Automated UI tests
- Crash reporting
- Staged releases
Delivery
- CI/CD to App Store and Google Play
- Feature flags
Quality assurance & deployment
Tested on real devices, in real conditions
Mobile apps fail in the hands of users, not on a developer's desk. Testing covered real devices, poor networks and interrupted sessions before anything went to the stores.
- Automated tests for the app logic and the API
- Testing on real iOS and Android devices across the agreed versions
- Offline, poor-network and interrupted-session scenarios
- Code review on every change
- Store guideline checks during the build, not before submission
Deployment
- 01PilotOne depot uses the app.
- 02RolloutAll depots with customer tracking.
- 03Beta and store releaseA beta group used the app first; store submission followed, with a phased release.
- 04Monitoring and warrantyCrash and performance monitoring from launch, and six months of free bug fixing.
Final deliverables
Deliveries you can prove
Every drop has photo, signature and location evidence, failures come with structured reasons and customers can track their delivery.
Disputes are resolved with evidence rather than argument.
- Fast delivery flow
- Proof of delivery
- Structured failures
- Live customer tracking
Handed over to the client
- 01iOS and Android appsPublished in the client's store accounts
- 02Source codeIn a repository the client can access
- 03Backend and adminDeployed and documented
- 04Release processBuild, signing and store submission
- 05Six-month warrantyFree bug fixing after delivery
Success metrics
How success is measured
| Measure | Outcome | How it is measured |
|---|---|---|
| Fewer delivery disputes | 30–60% | Target range; depends on current evidence |
| Failure reasons | Structured | Replacing free text |
| Customer tracking | Live | Where tracking links are sent |
Verified reviews
What clients say about our mobile app work
Verified reviews from our clients on the same kind of work, published on Clutch.
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Mobile App Development
Web & Mobile App Development for a Software Company
Their communication skills and industry knowledge have left a strong impression on us.
Alec Wenzowski
President, Button Inc. Jan 2022 – Ongoing
-
Mobile App Development
Software & Mobile App Development
They were great people with great work ethic.
Henry Popp
Co-Founder, Codedge LLC Aug 2021 – Jan 2023
-
Mobile App Development
Mobile App Development for an IoT Company
The project manager does an excellent job, and the team is always available during the project.
Arjen Schoneveld
Co-Founder, Dexels BV Jun 2021 – Oct 2022
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