Case study · Wealth management
Every client review on time, every decision on record
Wealth managers must review clients regularly and record why each recommendation was suitable. This is how we managed relationships, onboarding and reviews in Dynamics 365 with the records and audit trail a regulator expects.
Project overview
Client lifecycle and compliance on Dynamics 365.
- Industry
- Wealth management
- Client
- Confidential
- Solution
- Client relationship management
- Platform
- Dynamics 365
- Timeline
- 12–18 weeks
- Team
- 4 people
- Compliance
- KYC, suitability, reviews
- Integrations
- Portfolio platform, e-signature
- Security
- Field-level security
Expected business outcomes
What the client set out to achieve
Compliance work becomes part of the process instead of an extra step.
-
Near 100%
Reviews completed on schedule
Reviews are scheduled automatically and chased before they fall due.
Where review frequencies are set per client
-
30–50%
Faster client onboarding
Digital forms, ID checks and e-signature replace paper packs.
Target range; depends on product complexity
-
Complete
Audit trail per recommendation
Advice, suitability reasons and documents stored with the client.
Where advisers record advice in the system
Business challenges
How advisory firms worked before
Client knowledge sits with advisers; evidence sits in document folders.
Clients
Relationships and family details held in advisers' notes.
Onboarding
Paper packs posted, signed and scanned back.
Reviews
Tracked in spreadsheets and missed when advisers are busy.
Suitability
Reasons recorded in letters stored in shared folders.
Compliance
File checks mean searching several places for evidence.
Proposed solution
What the Dynamics 365 build covers
Microsoft's financial services data model, configured for advice firms.
-
Households and relationships
Clients grouped into households with family and business links.
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Digital onboarding
Fact-find, identity checks and e-signature in one guided process.
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Review scheduling
Annual or more frequent reviews generated and tracked per client.
-
Suitability records
Advice, risk profile and suitability reasons stored with each recommendation.
-
Portfolio view
Holdings and valuations from the portfolio platform on the client record.
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Compliance checks
File review sampling and checklists for the compliance team.
Project requirements
What the client asked us for
The request was driven by regulation: prove reviews happen and advice is suitable. The same records help advisers serve clients better.
Security is strict: advisers see their clients, compliance sees everything, and sensitive fields are protected.
What the project had to deliver
- 01A full picture of each household
- 02Paperless onboarding
- 03Reviews that don't get missed
- 04Evidence ready for compliance
Key challenges & considerations
What made it harder, and what we did
-
Advisers attached to their own systems
What we did
Advisers helped design the client record, and recording advice was made quicker than their own notes.
-
Portfolio platforms with limited data access
What we did
Portfolio data was brought in through scheduled feeds where the platform allowed no direct access.
-
Legacy client files to migrate
What we did
Only the client files advisers actually needed were migrated, after a review with compliance.
-
Strict data residency requirements
What we did
The environment was placed in the required region, with sensitive fields protected by role.
What we watched for
- Involve compliance from day one
- Protect sensitive fields properly
- Make recording advice quick
- Migrate only what advisers need
Development process
Compliance built into daily work
The process is designed with compliance and advisers in the same room.
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Process and compliance design
Onboarding, review and suitability requirements mapped.
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Data model and security
Households, relationships and field security configured.
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Onboarding and e-signature
Digital onboarding piloted with new clients.
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Reviews and portfolio data
Review scheduling and portfolio integration switched on.
-
Rollout
All advisers live and compliance sampling in the system.
Technology stack
Dynamics 365 for financial services
Microsoft's financial services data model with integrations to advice tools.
CRM
- Dynamics 365
- Cloud for Financial Services data model
- Field-level security
Onboarding
- Power Pages forms
- E-signature
- ID verification
Integration
- Portfolio platform API
- Power Automate
Reporting
- Power BI
- Compliance dashboards
Quality assurance & deployment
Tested by the people who use it every day
A CRM succeeds when people choose to use it. Every process was tested with real users on real scenarios, and data migration was rehearsed until the record counts agreed.
- Scenario testing with users from each role
- Migration rehearsals, with record counts reconciled
- Integration tests for every connected system
- Security roles checked against real job roles
- Solutions moved between environments as managed releases
Deployment
- 01Reviews and portfolio dataReview scheduling and portfolio integration switched on.
- 02RolloutAll advisers live and compliance sampling in the system.
- 03Phased go-liveOne team or region first, then the rest, each wave with training by role.
- 04Hypercare and warrantyDaily support through the first weeks, and six months of free bug fixing.
Final deliverables
Advice with the evidence attached
Every client is onboarded digitally, reviewed on schedule and advised with suitability recorded at the time.
Compliance reviews take less time because the evidence is where it should be.
- Household view of every client
- Digital onboarding
- Scheduled, tracked reviews
- Audit-ready suitability records
Handed over to the client
- 01Configured Dynamics 365Production and test environments
- 02Solutions and integrationsAs managed, documented releases
- 03Migrated dataWith record counts reconciled
- 04Training by roleWith short guides
- 05Six-month warrantyFree bug fixing after delivery
Success metrics
How success is measured
| Measure | Outcome | How it is measured |
|---|---|---|
| Reviews completed on schedule | Near 100% | Where review frequencies are set per client |
| Faster client onboarding | 30–50% | Target range; depends on product complexity |
| Audit trail per recommendation | Complete | Where advisers record advice in the system |
Verified reviews
What clients say about our Dynamics work
Verified reviews from our clients on the same kind of work, published on Clutch.
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Custom Software Development
Web-Based Coupon App Development
The work produced by the team was of exceptional quality.
Jon Thies
CTO, Model Rocket Feb 2022 – Mar 2023
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Custom Software Development
Mobile & Web Platform Development & Design
Silver Scintilla was responsive, respectful, and enjoyable to work with, quickly addressing any questions or requests.
DeShawn Brown
CEO & Founder, Lithios Jun 2021 – Nov 2022
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Custom Software Development
Web-Based HRM System Development
Silver Scintilla provided the best solution with scalable functionality, personalized features, and robust security.
Suheb Khan
Director, Collaborative Insight Technologies Jul 2020 – Jun 2022
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