Dynamics 365 Support
Dynamics 365 Support Services
Keep Dynamics 365 running and improving after go-live: fixes, small changes, updates and help for your users from consultants who know your system.
- Business Central, F&O and CRM
- Monthly support plans
- Updates and extensions tested
What our support includes
Support that keeps Dynamics improving
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Help Desk
Answers and fixes for your users when they need them.
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Updates & Upgrades
Microsoft updates tested against your extensions before they land.
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Small Changes
New fields, reports, workflows and extensions.
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Integrations
Monitoring and fixes for links to other systems.
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Reporting
Power BI and in-app reports kept accurate.
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Partner Switch
Take over support from your current partner smoothly.
Why switch support to us
Answers in hours, not weeks
Many companies are stuck with a partner who implemented Dynamics and then stopped answering. We take over with a structured hand-over: we document your setup, your extensions and integrations, then support it on a plan that fits how much help you need.
- Business Central, Finance & Operations and Dynamics 365 CRM
- Monthly plans with an agreed number of hours
- Updates tested in a sandbox before they reach users
- One named consultant who knows your system
Switching is simple
- 01ReviewYour setup, extensions and issues.
- 02Hand-overDocumentation and access.
- 03Support planHours and priorities agreed.
- 04ImproveFixes first, then improvements.
Our process
From idea to launch in six clear steps
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Discovery & NDA
We sign an NDA, map your goals, users and constraints, and agree on what success looks like.
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Spec & architecture
AI-assisted specifications, user stories and a scalable architecture, reviewed by senior engineers.
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UX & UI design
Wireframes and clickable prototypes you can test with real users before a line of code is written.
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Build in sprints
AI-assisted development with a working demo every two weeks, so you always see real progress.
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QA & security
Automated and manual testing, AI-assisted code review and security checks on every release.
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Launch & support
We ship, monitor and improve, with six months of free support after launch.
Case studies
Dynamics 365 Support: projects we have delivered
Real projects, each with the problem, how we solved it and what changed.
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HOA Resident Support with Copilot
Copilot drafting resident replies from each community's own governing documents, citing the clause every time or escalating instead.
Read the case study -
NAV to Business Central Upgrade
A customised Dynamics NAV system moved to Business Central online, with modifications rebuilt as extensions.
Read the case study -
Fundraising CRM for a Charity
Supporters, donations, regular giving and consent-aware journeys in one Dynamics 365 database for a charity.
Read the case study -
AX 2012 to D365 F&O Upgrade
AX 2012 upgraded to Dynamics 365 F&O, with customisations rebuilt as extensions and a rehearsed cut-over.
Read the case study
Client reviews
What clients say about working with us
Verified reviews from founders and CTOs on Clutch.
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Custom Software Development
Web-Based Coupon App Development
The work produced by the team was of exceptional quality.
Jon Thies
CTO, Model Rocket Feb 2022 – Mar 2023
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Custom Software Development
Mobile & Web Platform Development & Design
Silver Scintilla was responsive, respectful, and enjoyable to work with, quickly addressing any questions or requests.
DeShawn Brown
CEO & Founder, Lithios Jun 2021 – Nov 2022
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Custom Software Development
Web-Based HRM System Development
Silver Scintilla provided the best solution with scalable functionality, personalized features, and robust security.
Suheb Khan
Director, Collaborative Insight Technologies Jul 2020 – Jun 2022
FAQ
Dynamics 365 Support: frequently asked questions
Straight answers to what clients ask us most.
Need advice for your project?
Every product is different. Talk to a senior engineer about your tech stack, timeline and team, and get honest advice on your next step.
Talk to an ExpertCan you support Dynamics 365 that another partner implemented?
Yes. We review your setup and extensions, document what we find and take over support with a planned hand-over.
Which Dynamics 365 products do you support?
Business Central, Finance & Operations, Dynamics 365 Sales, Customer Service and Field Service, plus Power Platform and Power BI.
How do support plans work?
You choose a monthly number of hours; urgent issues are handled first and unused effort goes into improvements you choose.
Do you handle Microsoft updates?
Yes. We test each update against your extensions and integrations in a sandbox before it reaches your users.
Can you also make changes, not only fixes?
Yes. New fields, reports, workflows, extensions and integrations are all part of support.
Free discovery call
Have an idea? Let's turn it into AI-powered software.
Book a free discovery call with our experts. Share your idea and we will help you shape the scope, timeline and budget, under NDA.
- Free consultation
- NDA before we talk
- Transparent estimate